About us

How we can help you

You can get free information from us on our Live Chat service 

Our consumer advisors can:

However, our advisors cannot:

Before contacting us

Before you contact our advisors, please have both a pen and paper ready as we will provide details on how to proceed with your complaint.

In order to help the advisor provide you with the most relevant advice, please obtain as much of the following information as you can:

Protecting your privacy

We care about protecting your personal information and won’t share anything without your informed consent.

With your permission, we will only share information with the Financial Conduct Authority, Competitions and Markets Authority, local Trading Standards offices and Trading Standards Scotland.

You can find out more about our privacy policy by clicking here.