Consumer Rights Confirmed. Under the Consumer Rights Act (as with the Sale of Goods Act) all products must be of satisfactory quality, fit for purpose and as described whether they are physical or digital and must meet the following standards. 1. Fit for purpose: The goods should be fit for the purpose they are supplied for, …
Three consumer rights and product quality definitions you need to know Read More »
Online purchases have become increasingly common among consumers, especially since the beginning of the COVID-19 pandemic. In 2022, a third of all retail purchases took place online, with the trend set to continue. Unfortunately, there are risks associated with these purchases. There is a lack of purchase security in place, compared to purchasing in-person. With …
Depending on whether you are purchasing from a company or an individual, you will have different rights available to you. Because there aren’t as many requirements set by law, buying privately can be very risky. What are the legal requirements? When buying goods from a trader, the law states they should be of satisfactory quality, …
Contact your supplier Customers experiencing financial difficulties that may put them at risk of self-disconnection should, in the first instance, contact their energy supplier. There are provisions in place to ensure anyone who is on a pre-payment meter and is struggling or rationing energy to get by can stay on supply. If you have debt …
Agreements on final prices can differ when we take on a tradesperson to do work for us. Some companies may offer an estimate at the beginning of the job, whilst others may have agreed on a set price with you based on the requirements of the job. A set price is often referred to as …
The Emergency Alerts Service will enable people to be contacted via their mobile phones if their lives are at risk in an emergency and will be tested across the UK on Sunday of this week. In a real emergency, this will send a direct message to mobile phones when there is a risk to life, …
In this situation, you have a few options available to you, particularly if you only agreed to pay for the work based on a specific artist. When you agree to pay a trader for goods or services you are entering into a contract. Each contract that you enter will have its own set of terms …
It is important that we follow the individual process for complaining to our energy supplier if we have to do so. It is always best to ensure we do this in writing, either by email or letter to them, so that we have evidence of our communication. The process can usually be found on the …
The course of action you should take in this situation will depend on a few factors. When you purchase gift cards or vouchers for experiences from a trader, you are bound by the terms and conditions that are made or known at the point of purchase. If the expiry date conditions weren’t clear at the …
There are an increasing number of emails being sent to consumers, requesting entry to prize draws, or falsely claiming they have won prizes, including gift vouchers or products. It is always best to remember that if it sounds too good to be true – it probably is. Giveaway Signs of a Scam These emails can …
