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Category: Coronavirus / Covid-19

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Coronavirus / Covid-19

Moving Home and Managing Properties Safely During Lockdown

Consumer Rights, Consumer Spending, Coronavirus / Covid-19, Property, Safety, Uncategorized / March 21, 2022

The Scottish Government has released information and guidelines for those who are moving home, viewing properties, and renting or mortgaging a property under current coronavirus lockdown restrictions. Whilst home moves are permitted during lockdown, these guidelines emphasise the importance of safe conduct to ensure that all home move-related activities can be carried out safely.  Moving …

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Covid-19 Vaccination Scams – Email, SMS, and Telephone: Varied Approaches

Coronavirus / Covid-19, Scams / March 21, 2022

consumeradvice.scot have received a number of contacts relating to scammers falsely offering Scottish consumers the Covid-19 vaccination. Scammers have been reaching out to consumers using different methods, including email, SMS, and telephone. 79% of the consumers who contacted consumeradvice.scot since December of last year in relation to Covid-19 vaccination scams received these requests via email from …

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Construction During Lockdown – Renovations, Restrictions, and Consumer Rights

Building Work, Consumer Protection, Consumer Rights, Consumer Spending, Coronavirus / Covid-19, Legislation, Property / March 21, 2022

For home and property owners, Scotland’s lockdown restrictions entail ongoing constraints to residential construction and renovation. It is beneficial to be mindful of the limitations, practices, and approaches when contracting or completing work on your home or building during lockdown. With Scotland set to remain under an extended lockdown until mid-February, following new guidance from …

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Covid-19 Scams – Fake Tests and Fraudulent Vaccinations

Consumer Protection, Coronavirus / Covid-19, Online Scams, Scams / March 21, 2022

Throughout the pandemic, consumeradvice.scot have seen scammers targeting consumers, with scams including the sale of fake PPE and the targeting of the Test and Protect programme. Criminals are now targeting the crucial roll-out of the vaccination programme. consumeradvice.scot have received reports of Covid-19 vaccination scam emails and texts sent to consumers containing links to websites …

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Using Video Conferencing Applications and Software Safely this Festive Season

Coronavirus / Covid-19, Cyber Security, Online Scams, Safety, Scams, Technology / March 21, 2022

With the announcement of tier 4 restrictions across Scotland taking effect from Boxing Day, many of us will be turning again to video conferencing as an alternative to physically attending gatherings this New Year’s Eve. With the various platforms that are out there, ensuring that any interaction is safe and secure is as important now …

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Travel Refunds: Light at the End of the Tunnel…For Some

Competition & Markets Authority (CMA), Consumer Protection, Consumer Returns, Consumer Rights, Consumer Spending, Coronavirus / Covid-19, Holidays / Travel, Legislation, Travel Insurance / March 21, 2022

Many consumers continue to experience difficulties in obtaining refunds for travel cancelled due to Covid-19, despite intervention and encouragement by several consumer bodies for eligible consumers to be refunded in a fair and timely manner. Positive progress has been made in this area for many consumers, however there are still those awaiting part or full …

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Halloween 2020 – Changed Days, Same Safety Considerations

Clothing / Accessories, Consumer Protection, Consumer Spending, Coronavirus / Covid-19, Halloween, Safety / March 21, 2022

Halloween 2020 is set to look and feel a lot different to previous years. With COVID-19 restrictions meaning limited contact with others and going door-to-door ‘trick or treating’ not being a viable option, many are choosing to spend the holiday at home, or out in the community at socially distanced events. With recent media coverage …

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Deadline Looming for Mortgage Repayment Holidays

Consumer Protection, Consumer Returns, Consumer Rights, Consumer Spending, Coronavirus / Covid-19, Debt, Debt & Money, Saving Money / March 21, 2022

Coronavirus has had an impact on many key areas for consumers. Job losses through redundancy and loss of income through reduced hours and closure of workplaces, has become an all-too familiar reality for many. It means that already-tight budgets are being stretched further and household expenditure is being pushed to breaking-point. In September, the Financial …

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Coronavirus Restrictions (Scotland): Understanding the Changes in Practical Terms

Coronavirus / Covid-19, Safety / March 21, 2022

On 22nd September 2020, the Scottish Government announced changes to coronavirus restrictions in Scotland that will take effect from 23rd September. These changes included: restrictions on household gatherings (no visiting other households) reinforcing the benefit of home working, where possible the introduction of a package of support for people who are asked to self-isolate (Details to be …

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COVID-19 & Faulty Goods: Know Your Rights

Consumer Protection, Consumer Returns, Consumer Rights, Consumer Spending, Coronavirus / Covid-19, Counterfeit Goods, Damaged Goods, Deliveries, Faulty Goods, Online Scams, Online Shopping, Retail, Scams / March 21, 2022

Throughout the public health crisis and resulting lockdown restrictions, consumeradvice.scot has received a significant increase in the number of cases relating to faulty goods and safety concerns. Between April and July this year, we have seen faulty goods cases increase by nearly 110%. Since March, Scottish consumers have witnessed a seismic change in how they interact with, and …

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